Our Commitment to Your Satisfaction

At Biz Chair Sales Store, we’re dedicated to providing premium furniture solutions for homes, offices, and commercial spaces worldwide. We understand the importance of timely delivery and complete satisfaction with your purchase. Our streamlined shipping and returns processes ensure a seamless experience from order to delivery and beyond.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking: Full tracking provided
  • Best for: Faster delivery needs

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Minimum Order: $50 or more
  • Tracking: Basic tracking available
Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian regions and remote areas.

Returns & Exchanges Policy

Eligibility Requirements

You may return or exchange items if:

  • Request is made within 15 days of receiving your order
  • Item is in original condition, unused, and in original packaging
  • All tags and labels are still attached
  • You have your original order confirmation or receipt

Non-Returnable Items

Due to the commercial nature of our products, the following cannot be returned or exchanged:

  • Custom or Made-to-Order Furniture (including specific commercial configurations)
  • Clearance or Final Sale Items (clearly marked at time of purchase)
  • Products that have been assembled, used, or damaged after delivery
  • Items missing original packaging or tags
  • Specific commercial furniture from categories including: Church furniture, Classroom configurations, and specialized commercial patio sets

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order using the template below:

Email to: [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content Template:
Dear Biz Chair Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Product(s) to Return: [Product Name(s) and SKU if available]
– Reason for Return: [Please provide specific details]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific product if exchanging]
[ ] Store credit

Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]

I confirm that the item(s) are in original condition with all packaging and tags intact.

Thank you for your assistance,
[Your Name]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all included materials. Include a copy of your return authorization email inside the package.

Step 4: Return Shipping

  • Customer-responsible returns: You are responsible for return shipping costs unless the return is due to our error or defective merchandise
  • Return address: Use the address provided in your return authorization email
  • Shipping recommendation: We recommend using a trackable shipping service and purchasing shipping insurance

Refund Processing

Timeline:

  • Once we receive your return, please allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method within 7-10 business days after processing
  • Store credits are issued immediately upon return approval

Refund Methods:

  • Credit Card/PayPal: Refunded to your original payment method
  • Bank transfers: Processed to your designated bank account
  • Original shipping charges are non-refundable unless the return is due to our error
Note: The time it takes for the refund to appear in your account may vary depending on your financial institution.

Exchange Process

Exchanges follow the same process as returns:

  • Once we receive and inspect your returned item, we’ll ship the replacement product
  • Shipping charges for exchanges may apply depending on the circumstances
  • For size or color exchanges, we’ll ship the new item once the return is received and approved
  • If the exchange item costs more, you’ll be charged the difference
  • If it costs less, you’ll receive a refund for the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We’ll arrange for a replacement or repair at no additional cost to you.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
  • Response Time: Within 2 business days
  • Store Address: 3734 Frederick Street, El Paso, US 79922

We appreciate your business and are committed to making your shopping experience as smooth as possible. Thank you for choosing Biz Chair Sales Store for your furniture needs. We value your trust and are dedicated to providing exceptional service throughout your shopping experience.

Accepted Payment Methods: Visa, MasterCard, JCB, PayPal