Welcome to Biz Chair Sales Store! We’re your trusted partner for high-quality furniture designed for homes, offices, classrooms, and commercial spaces. Based on our analysis of your needs, we’ve compiled this FAQ to address common questions about our products, delivery, returns, and more. Our goal is to provide a seamless experience, so you can transform your space with confidence. If you don’t find your answer here, feel free to contact our customer service team.
Product Questions
What types of furniture do you offer?
We specialize in a wide range of furniture categories, including:
- Accent Furniture and Area Rugs for home decor
- Office and Commercial Furniture like Big & Tall Office Chairs and Desks
- Educational and Institutional Furniture such as Classroom Seating and Activity Tables
- Patio and Event Furniture, including Adirondack Style and Chiavari Chairs
Are your products suitable for commercial use?
Absolutely! Many of our items, like Commercial Patio Seating and Banquet Stack Chairs, are designed for heavy-duty use in offices, restaurants, churches, and other venues. They’re built to withstand frequent use while maintaining their aesthetic appeal.
Do you offer custom furniture options?
Currently, we focus on our curated collections as listed on our website. However, our diverse range ensures you’ll find pieces that fit various styles and needs. If you have specific requirements, feel free to email us for recommendations.
Delivery and Shipping
How long does order processing take?
We process all orders within 1-2 business days after purchase. During peak seasons, there might be slight delays, but we work hard to get your items shipped as quickly as possible.
What shipping methods do you offer?
We provide two reliable options:
- Standard Shipping: Handled by DHL or FedEx, costing $12.95 for all orders. Delivery takes 10-15 business days after shipment, with tracking included. Ideal for urgent needs.
- Free Shipping: Available for orders over $50, using EMS. Delivery takes 15-25 business days after shipment, and includes tracking. Perfect for budget-friendly, non-urgent projects.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. For Standard Shipping, use the DHL or FedEx tracking; for Free Shipping, EMS provides updates. Monitor your package in real-time and contact us if any issues arise.
Do you deliver to my area?
We ship worldwide, except for Asia and select remote areas. If you’re unsure, email us with your location, and we’ll confirm availability.
Returns and Exchanges
What is your return policy?
We stand by our quality! You can return items within 15 days of delivery if you’re not satisfied. Items must be in original condition, and shipping fees are non-refundable. Please inspect your furniture upon arrival and contact us promptly at [email protected] to initiate a return. For full details, refer to our Returns Policy.
What if my furniture arrives damaged?
We partner with top carriers to ensure safe delivery, but if damage occurs, contact us immediately with photos and details. We’ll assist with replacements or refunds as per our policy.
Can I exchange an item for a different one?
Exchanges are handled on a case-by-case basis. Please reach out to our customer service team, and we’ll do our best to accommodate your request, subject to product availability.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and access exclusive updates. If you encounter any account issues, email us for support.
Is my payment information secure?
Yes, we use trusted payment gateways to ensure your data is safe. We don’t store sensitive information on our servers.
General Inquiries
Where is Biz Chair Sales Store based?
We’re located at 3734 Frederick Street, El Paso, US 79922, and serve customers globally with a focus on reliable service and affordable excellence.
How can I contact customer service?
For any questions or support, email us at [email protected]. We’re here to help with anything from product advice to delivery concerns.
Do you offer bulk discounts for large orders?
Yes, we provide competitive pricing for bulk purchases, especially for businesses, schools, and institutions. Contact us with your requirements, and we’ll tailor a solution for you.
Thank you for choosing Biz Chair Sales Store! We’re committed to making your furniture shopping experience smooth and enjoyable. Explore our collections today and see how we can enhance your space.